Book a repair

These terms apply to every offer made by SL Computers and to every agreement concluded between SL Computers and a customer, both through the webshop and in the shop.

1. Who we are

SL Computers
Eindhovenseweg 9
5664 HC Geldrop
The Netherlands

E-mail: [email protected]
Telephone: +31 40 202 76 54 / +31 6 235 034 84
Chamber of Commerce: 50428020
VAT number: NL002395796B39
IBAN: NL21 INGB 0007 1414 61 (ING)

2. Scope

These terms apply as soon as you place an order. You can read and save them before completing your order. Any deviating arrangement applies only if we have confirmed it in writing or by e-mail.

Where these terms refer to a consumer, we mean a customer who is not acting in the course of a profession or business. The right of withdrawal in section 7 applies to consumers only; business customers cannot invoke it.

3. Our offer

All prices in the webshop are in euros. We apply the Dutch small business scheme (KOR): we do not charge VAT. Invoices state that the supply is exempt from VAT (art. 25 Dutch VAT Act); input VAT is not deductible. Shipping costs and any payment surcharge are shown separately before you confirm your order.

We do our best to present products, prices and stock correctly. In the event of an obvious error or typing mistake — for example a price that is clearly wrong — we are not obliged to deliver on those terms. We will contact you as soon as possible and you may cancel the order free of charge.

Images and specifications are indicative. Minor differences in colour, finish or packaging do not entitle you to cancel the agreement or claim damages.

4. How the agreement is concluded

The agreement is concluded the moment we confirm your order by e-mail. If you do not receive a confirmation, please check your spam folder and otherwise contact us.

We may refuse an order or request additional information, for example if we doubt the accuracy of the details provided or in the case of an unusually large order. If we refuse an order, we will let you know within a reasonable period and refund any amount already paid.

5. Payment

You can pay by iDEAL or Bancontact through our payment provider Mollie, by bank transfer, or in cash when collecting your order in the shop. The methods available to you are shown during checkout.

For some payment methods we charge a surcharge that never exceeds the cost we incur ourselves. That surcharge is always shown separately before you confirm your order.

If you pay by bank transfer, we reserve the products once we have received payment. If payment is not received within fourteen days, we may cancel the order.

Products remain our property until you have paid everything you owe for that order.

6. Delivery and collection

We ship to the address you provide when ordering. You can choose delivery by PostNL or DHL, or collect your order free of charge from our shop in Geldrop.

Orders from our own stock usually reach you within two working days. Products shipped directly by our supplier take an average of five working days. These periods are indicative and are not strict deadlines.

If delivery unexpectedly takes longer than thirty days, you may cancel the agreement free of charge. We will then refund everything you have paid within fourteen days.

The risk of damage or loss passes to you as soon as you, or someone you have designated, takes receipt of the parcel.

7. Right of withdrawal: fourteen days to reconsider

As a consumer you may cancel an online order without giving a reason. The fourteen-day period starts on the day after you, or a person designated by you, received the product. If your order consists of several shipments, the period starts on the day after you received the last shipment.

During this period you may assess the product as you would in a shop: unpack it, look at it and check that it works. If you use it beyond what is needed to establish that, we may charge you for the reduction in value.

The right of withdrawal does not apply to:

• products made to your specifications or clearly intended for you personally, such as a custom-built computer;

• sealed data carriers and software of which you have broken the seal after delivery;

• individual licences and digital products delivered immediately after purchase, where you expressly agreed to delivery within the withdrawal period;

• services fully performed with your consent within the withdrawal period, such as a completed repair.

8. How to use your right of withdrawal

Register your return through your account on our website or via the link in your order confirmation. An e-mail to [email protected] within the withdrawal period is also sufficient. We will send you a return number and the address to send the parcel to.

Return the product within fourteen days of your notification, as complete as possible and in its original packaging. The cost of returning the product is yours unless we agree otherwise with you.

We refund within fourteen days of receiving your notification, including the standard shipping cost you paid on the order. We may wait to refund until we have received the product or until you have shown that you sent it. We refund using the same payment method you used, unless you agree to something else.

If you chose a more expensive delivery method than our standard shipping, we do not refund the difference.

9. Warranty and conformity

You are always entitled to a product that meets what you may reasonably expect from it. That is the statutory warranty, which exists independently of any manufacturer's warranty. How long you can rely on it depends on the product and on what you were entitled to expect.

For used and refurbished products, the product page states whether we give a seller's warranty and for how long. That period differs per product and may be, for example, three, six, twelve or twenty-four months. If no period is stated with the product, we do not give an additional seller's warranty. The condition of a used product is described with the product. A shorter seller's warranty, or the absence of one, leaves your statutory rights intact. What you may expect from a used product also depends on the price and on the condition described.

The seller's warranty does not cover defects caused by improper use, drops or impacts, moisture and water damage, unqualified repair by third parties, or normal wear of parts such as batteries. Those exclusions do not apply to a defect that was already present on delivery and falls under the statutory warranty.

If you discover a defect, report it to us within a reasonable period after discovering it. We will look at it with you and determine whether repair, replacement or a refund is the right solution.

10. Repairs

Quote. For equipment you bring to us for repair, you receive an indication of the cost in advance. If it turns out during the repair that the cost will be higher, we contact you first.

Investigation fee. We always charge an investigation fee (diagnosis) when the repair is ultimately not carried out. This applies if you reject the quote, if you do not respond to the quote within a reasonable time, and if the repair turns out to be technically impossible or economically not worthwhile. The amount is stated in advance on the repair receipt or in the quote. If you do have the repair carried out, we do not charge the investigation fee separately.

Parts. For the repair we may use new, equivalent or used parts, unless we have agreed otherwise with you. We recycle replaced defective parts. If you want them back, please tell us before the repair starts.

Data and software. Please back up your data yourself before handing in your equipment. During investigation or repair it may be necessary to erase data or reset the device to factory settings; we are not liable for data loss. Switch off tracking features and locks (such as Find My iPhone, an iCloud or Google account or a BIOS password), or give us the access codes we need. We do not check whether the software and licences on the device are legal; you remain responsible for that. We only use the data on your device to the extent necessary for the repair.

Existing condition and risk. A device that is already defective may fail further or stop working altogether during investigation or repair. That risk is yours, especially in the case of liquid damage, damage from drops or impact, or earlier repairs by third parties. We are not liable for this unless the damage results from careless work on our part.

Warranty on repairs. On a completed repair we give a warranty on the work carried out and on the parts replaced. The duration and scope depend on what was replaced or repaired and are stated on the repair receipt or invoice. There is no warranty in the case of liquid damage, damage from drops or impact, improper use, or a defect in parts that we did not replace or repair. A shorter or absent warranty period does not affect your statutory rights.

Payment. You pay for the repair when you collect the device, or in advance if we agreed so in the quote. We may ask for a deposit. We may keep the device until everything you owe us for the repair, including any investigation fee, has been paid. We only agree payment terms with regular customers; these are then stated on the invoice.

Distance repairs and cooling-off period. If you registered the repair online or send us the device, the cooling-off period in section 7 applies to you as a consumer. If you want us to start the repair before the cooling-off period ends, you must expressly request this, when you register the repair or by e-mail. If you then withdraw within the cooling-off period, you pay us a proportionate amount for what we have already done, including the investigation fee. Once the repair has been fully carried out, your right of withdrawal lapses, provided you were informed of this in advance and agreed.

Sending in and return shipping. If you live too far away to bring the device, you can send it in. Only send the device after we have given our approval. For this we supply a DHL shipping label, insured up to € 500. You pay the cost of that label in advance: after we have given approval and before we send you the label. If your device is worth more than € 500, tell us before shipping. Pack the device well; damage caused by insufficient packaging is at your own risk. After the repair we send the device back in the same way (DHL, insured up to € 500). The cost of this, equal to that of the outbound shipment, is added separately to the invoice. You pay this before we send the device back. If the repair does not go ahead, for example because you reject the quote or the repair turns out not to be possible, you pay the cost of the outbound shipping label plus the investigation fee. The return shipping is included in the investigation fee.

Equipment not collected. Once the repair is completed, or after you have rejected the quote, we will let you know that the equipment is ready for collection. If you do not collect the equipment within three months of that notice, we will send you a final written notice (by e-mail and/or post) with a period of fourteen days. If you still do not collect the equipment within that period, the equipment becomes our property. We may then sell, reuse or recycle it, and set off any proceeds against what you still owe us. Data on the equipment will be deleted. After that you can no longer make any claim to the equipment or to compensation for it.

11. Complaints

If you are not satisfied, let us know at [email protected]. We will acknowledge your complaint and respond substantively within fourteen days. If we need more time, we will tell you within that period.

If we cannot resolve the matter together, you may also submit your dispute through the European online dispute resolution platform.

12. Liability

Our liability is limited to the amount of the order concerned, except in the event of intent or deliberate recklessness on our part and except where the law prescribes broader liability. This limitation does not apply to personal injury.

13. Force majeure

If something happens beyond our reasonable control that prevents us from delivering or repairing, such as disruptions at suppliers or carriers, a shortage of parts, illness, power or internet outages or government measures, we may suspend our obligations. If the situation lasts longer than thirty days, either you or we may terminate the agreement without any compensation being due. You will be refunded what you already paid for anything not delivered.

14. Personal data

We handle your data carefully and use it only to process your order, repair or question. Our privacy policy on this website explains exactly how we do that.

15. Governing law

Dutch law applies to all our agreements. Mandatory consumer law provisions of the country where you live continue to apply in full.