Terms and conditions
These terms apply to every offer made by SL Computers and to every agreement concluded between SL Computers and a customer, both through the webshop and in the shop.
1. Who we are
SL Computers
Eindhovenseweg 9
5664 HC Geldrop
The Netherlands
E-mail: [email protected]
Telephone: +31 40 202 76 54 / +31 6 235 034 84
Chamber of Commerce: 50428020
VAT number: NL002395796B39
IBAN: NL21 INGB 0007 1414 61 (ING)
2. Scope
These terms apply as soon as you place an order. You can read and save them before completing your order. Any deviating arrangement applies only if we have confirmed it in writing or by e-mail.
Where these terms refer to a consumer, we mean a customer who is not acting in the course of a profession or business. The right of withdrawal in section 7 applies to consumers only; business customers cannot invoke it.
3. Our offer
All prices in the webshop are in euros. We apply the Dutch small business scheme (KOR): we do not charge VAT. Invoices state that the supply is exempt from VAT (art. 25 Dutch VAT Act); input VAT is not deductible. Shipping costs and any payment surcharge are shown separately before you confirm your order.
We do our best to present products, prices and stock correctly. In the event of an obvious error or typing mistake — for example a price that is clearly wrong — we are not obliged to deliver on those terms. We will contact you as soon as possible and you may cancel the order free of charge.
Images and specifications are indicative. Minor differences in colour, finish or packaging do not entitle you to cancel the agreement or claim damages.
4. How the agreement is concluded
The agreement is concluded the moment we confirm your order by e-mail. If you do not receive a confirmation, please check your spam folder and otherwise contact us.
We may refuse an order or request additional information, for example if we doubt the accuracy of the details provided or in the case of an unusually large order. If we refuse an order, we will let you know within a reasonable period and refund any amount already paid.
5. Payment
You can pay by iDEAL or Bancontact through our payment provider Mollie, by bank transfer, or in cash when collecting your order in the shop. The methods available to you are shown during checkout.
For some payment methods we charge a surcharge that never exceeds the cost we incur ourselves. That surcharge is always shown separately before you confirm your order.
If you pay by bank transfer, we reserve the products once we have received payment. If payment is not received within fourteen days, we may cancel the order.
Products remain our property until you have paid everything you owe for that order.
6. Delivery and collection
We ship to the address you provide when ordering. You can choose delivery by PostNL or DHL, or collect your order free of charge from our shop in Geldrop.
Orders from our own stock usually reach you within two working days. Products shipped directly by our supplier take an average of five working days. These periods are indicative and are not strict deadlines.
If delivery unexpectedly takes longer than thirty days, you may cancel the agreement free of charge. We will then refund everything you have paid within fourteen days.
The risk of damage or loss passes to you as soon as you, or someone you have designated, takes receipt of the parcel.
7. Right of withdrawal: fourteen days to reconsider
As a consumer you may cancel an online order without giving a reason. The fourteen-day period starts on the day after you, or a person designated by you, received the product. If your order consists of several shipments, the period starts on the day after you received the last shipment.
During this period you may assess the product as you would in a shop: unpack it, look at it and check that it works. If you use it beyond what is needed to establish that, we may charge you for the reduction in value.
The right of withdrawal does not apply to:
products made to your specifications or clearly intended for you personally, such as a custom-built computer;
sealed data carriers and software of which you have broken the seal after delivery;
individual licences and digital products delivered immediately after purchase, where you expressly agreed to delivery within the withdrawal period;
services fully performed with your consent within the withdrawal period, such as a completed repair.
8. How to use your right of withdrawal
Register your return through your account on our website or via the link in your order confirmation. An e-mail to [email protected] within the withdrawal period is also sufficient. We will send you a return number and the address to send the parcel to.
Return the product within fourteen days of your notification, as complete as possible and in its original packaging. The cost of returning the product is yours unless we agree otherwise with you.
We refund within fourteen days of receiving your notification, including the standard shipping cost you paid on the order. We may wait to refund until we have received the product or until you have shown that you sent it. We refund using the same payment method you used, unless you agree to something else.
If you chose a more expensive delivery method than our standard shipping, we do not refund the difference.
9. Warranty and conformity
You are always entitled to a product that meets what you may reasonably expect from it. That is the statutory warranty, which exists independently of any manufacturer's warranty. How long you can rely on it depends on the product and on what you were entitled to expect.
For used and refurbished products we apply a warranty period of at least twelve months, unless a longer period is expressly stated with the product. The condition of a used product is described with the product.
The warranty does not cover defects caused by improper use, drops or impacts, moisture and water damage, unqualified repair by third parties, or normal wear of parts such as batteries.
If you discover a defect, report it to us within a reasonable period after discovering it. We will look at it with you and determine whether repair, replacement or a refund is the right solution.
10. Repairs
For equipment you bring to us for repair, you receive an indication of the cost in advance. If it turns out during the repair that the cost will be higher, we contact you first. Please back up your data before handing in your equipment; we are not liable for data loss.
Equipment that is not collected within three months of the repair being completed, despite a written request to do so, may be sold or disposed of by us.
11. Complaints
If you are not satisfied, let us know at [email protected]. We will acknowledge your complaint and respond substantively within fourteen days. If we need more time, we will tell you within that period.
If we cannot resolve the matter together, you may also submit your dispute through the European online dispute resolution platform.
12. Liability
Our liability is limited to the amount of the order concerned, except in the event of intent or deliberate recklessness on our part and except where the law prescribes broader liability. This limitation does not apply to personal injury.
13. Personal data
We handle your data carefully and use it only to process your order, repair or question. Our privacy policy on this website explains exactly how we do that.
14. Governing law
Dutch law applies to all our agreements. Mandatory consumer law provisions of the country where you live continue to apply in full.
