Shipping & returns
Below you can read how we ship your order, how to collect it, and what to do if you want to return something or if a product develops a fault. The full rules are set out in our terms and conditions.
Shipping
We ship to the Netherlands and Belgium using PostNL or DHL. Shipping costs depend on the weight of your order and on the country. In the Netherlands they start at €6.55 and in Belgium at €11.90. You see the exact amount at checkout, before you confirm your order.
Orders from our own stock usually leave the same or the next working day and reach you within two working days. Products shipped directly by our supplier take an average of five working days. As soon as your parcel is on its way, we send you a message with a track-and-trace code.
Collection in Geldrop
You are also welcome to collect your order free of charge from our shop at Eindhovenseweg 9 in Geldrop. Please wait until we have let you know that your order is ready. Collected orders are paid online or by bank transfer in advance, or in cash in the shop.
Our opening hours:
- Monday: 1 pm – 6 pm
- Tuesday to Friday: 10 am – 6 pm
- Saturday: 11 am – 5 pm
- Sunday: closed
Payment
You can pay by iDEAL or Bancontact through Mollie, by bank transfer, or in cash when collecting your order. Some payment methods carry a small surcharge, which is always shown separately before you confirm your order.
Fourteen days to reconsider
If you are a consumer, you may return your order within fourteen days of receiving it without giving a reason. During that period you may examine and try the product as you would in a shop. If you use it beyond that, we may deduct the reduction in value.
This does not apply to custom-built computers, to software and data carriers of which you have broken the seal, or to repairs already carried out with your consent.
How to return something
- Register your return through your account on this website or via the link in your order confirmation. An e-mail to [email protected] works too.
- We will send you a return number and the address to send the parcel to.
- Return the product within fourteen days of your notification, as complete as possible and in its original packaging, and pack it securely.
- The cost of the return shipment is yours unless we agree otherwise with you.
We refund within fourteen days of your notification, including the standard shipping cost you paid on the order. We may wait until we have received the product or until you have shown that you sent it. You are refunded using the same payment method you used.
Warranty
Everything you buy from us must do what you may reasonably expect of it. That is the statutory warranty, which exists independently of any manufacturer's warranty. On used and refurbished products we give at least twelve months of warranty, unless a longer period is stated with the product.
The warranty does not cover damage from drops or impacts, moisture and water damage, unqualified repair by someone else, or normal wear of parts such as batteries.
Is something not working properly? Let us know as soon as possible. We will look at it with you and decide whether repair, replacement or a refund is the best solution.
Contact
SL Computers
Eindhovenseweg 9
5664 HC Geldrop
The Netherlands
E-mail: [email protected]
Telephone: +31 40 202 76 54 / +31 6 235 034 84
Chamber of Commerce: 50428020
VAT number: NL002395796B39
